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Project Information Coordinator

Asite is a leading SaaS provider and are currently looking for an Information Coordinator to join our Professional Services team. We are looking for a highly motivated individual with experience of Cloud based and/or SaaS systems.

  

Responsibilities:

  • Help manage post-implementation activity for Asite’s top business and enterprise customers through strong relationship-building and product knowledge, including the management of queries and issue resolution.
  • Assist with new Asite customer implementation.
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews.
  • Help the Professional Services Manager to develop a plan for making Asite a part of each customer’s core architecture.
  • Identification and tracking of enhancement requests and bugs.
  • Function as the voice of the customer and provide internal feedback on how Asite can better serve our business and enterprise customers.
 

Desired Skills & Experience:

  • Focus on Customer Success
  • Think Strategically and Innovate
  • Commercial Acumen
  • Escalation Management
  • Possess excellent verbal and written communication skills
  • Willing to travel
  • Experience in SaaS implementation and/or Construction Industry preferred but not a must

 

Company Description

Asite is a growing company with exciting prospects in the development of cloud-based software. We were founded in 2001 and are based in the city of London with regional offices in New York, Sydney, India, and South Africa.  We help businesses share data with their partners, customers, and suppliers in a secure environment in the cloud via our collaborative platform: Adoddle.

 

Adoddle is a complete platform for delivering collaborative applications via the web and mobile world.  We provide all of the underlying technology; a world-class SaaS infrastructure; and our graphical development and deployment environment – Adoddle AppBuilder – so that developers and commercial teams can focus on building the Apps they need to help global supply chains work smarter - together.

 

Our customers and markets are global and so is our team.

 

Additional Information

 

Posted:  Aug, 2017

 

Type: Full-time

 

Experience: Entry – Middle Level

 

Functions: Consulting, Management, Customer Service, Business Development, Project Management 

 

Industries: Information Services, Information Technology and Services, Management Consulting, Internet, Computer Software 

 

Compensation: A strong salary depending on experience, private health + gym

 

Apply Here:  careers@asite.com


 
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