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So Which Browser Does It Work On?
Posted: 20 June 2017 09:24 PM   [ Ignore ]
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Alimak Hek Ltd Reviewer -  - ALIMAK HEK LIMITED
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Total Posts:  1
Joined  2016-09-28

The viewer packed up on Firefox months ago and hasn’t worked on IE or Chrome either since then.  Just installed a brand new Windows 10 system and tried Asite on Microsoft Edge.  All searches return “Null” so I didn’t even get a chance to try the viewer.  Installed a new clean version of Chrome on the new system and the viewer still doesn’t work.
Support spent two hours on remote control messing with Java settings on the old system and couldn’t get the viewer to work.  What do you suggest I do next?

 
 
Posted: 03 July 2017 04:32 AM   [ Ignore ]   [ # 1 ]
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Ritesh Narain -  - Asite Solutions Ltd
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Total Posts:  30
Joined  2009-06-19

Hi,

The classic version of Asite uses a Java based viewer and hence does not work on Chrome/Firefox. IE should work as long as plugins are not blocked.

Adoddle version has support for HTML5 based viewer and works on all the latest browser versions.

Asite Support will be reaching out to you to help resolve the issue

Regards,
Ritesh

 
 
   
 
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