Asite response to COVID-19 and London during the CoronaVirus Pandemic

Posted by Nathan Doughty on 17-04-2020
Nathan Doughty

Message from the CEO:  Asite Response to COVID-19


Naturally many of us are watching the news and all are mindful of the spread of the Coronavirus COVID-19. 

The outbreak is moving quickly, with new cases being reported daily in all the regions where the Asite Group and our customer base operates. Governmental advice in each of those jurisdictions is also evolving rapidly from day-to-day.   

There is clearly a significant amount of uncertainty and our priorities are to protect Asite’s global employees, our visitors and our customers while ensuring business continuity for those using the Asite platform to deliver on capital projects and infrastructure developments around the world.

Nathan Doughty, CEO: 23-March

Things are changing quickly!

This evening I sat with my wife and children in our house in London and we watched Boris Johnson address the nation in his latest daily briefing and announce a three-week “lockdown” here in the UK.  Government has set out a positive mission to beat coronavirus and protect our health care sector, asking each and every one of us to join together by staying home and practicing social distancing.


Similar measures are being put in place by government in all the places around the world where Asite operates.  We’re all adjusting to the changing situation around us and our society is adapting quickly to deal with the COVID-19 pandemic.  At Asite, we intend to make social distancing work, powered by web-based collaborative working through our own Asite Platform as well as partner technologies such as Microsoft Teams and Zoom. 


Since my last update, we have implemented work-from-home strategies for all Asite employees across every country and tested home internet connections, real-time collaboration capabilities, and data security arrangements.   For many Asite employees, remote working has long been standard procedure.  All employees access company systems securely and security standards in our data centers for the Asite Platform remain unparalleled. 


Every function of the Asite business remains fully operational – business as usual in a decidedly unusual time.  We’ve reviewed the critical business processes for all of our teams and developed contingency plans for operational continuity.   The global spread of our teams helps us here.  All of this activity is coordinated by an Asite Pandemic Response Team which currently meets daily via Teams.


It’s important that we all help each other to remain mentally positive while we adjust to this new way of working en masse.  Keeping communication lines open and adhering to normal work routines is key.


We’re going to be publishing information on a series of free webinar training sessions on how to work remotely with the Asite Platform over the coming days to try to help teams ramp-up as quickly as possible to work in a world of social distancing.  


Everyone stay safe and keep communicating!

Nathan Doughty, CEO: 09-March

Business Continuity and Platform Resiliency

Asite has long-standing and robust policies and business continuity plans in place which we have developed working closely with our government and large-scale private-sector clients over the past 10+ years.  

The Asite Platform is an international-scale Software as a Service (SaaS) platform which has significant resiliency built into its design at every level. Our services are deployed across a range of disparate underlying providers of both private-cloud and public-cloud infrastructure, spread across geographies. 

The infrastructure for the platform is present across seven countries on four different continents, with providers of multiple national origins.   These fundamental design attributes provide resiliency against potential geographical shocks, such as natural disasters, and shocks to the supply chain which may occur in the case of political unrest or an outbreak of disease.


Human Resources and Remote Working

The Asite Vision is to connect people and help the world build better.  We believe very strongly in the positive impacts of infrastructure development on society.  These positive societal outcomes are driven by the investments in capital projects made by our customer base and by their extended supply chains, and we are all proud to play our part in integrating supply chains through technology.  Asite’s people are fundamental to making this happen and their welfare is our top concern. 

Enabling remote, flexible and collaborative working across distributed global supply chains has been a key focus for Asite since we began our journey.  Now, more than ever, the need for safe and secure remote working technologies are clear as we as a society look to sensibly combat infectious disease.  It is core to our mission that we continue to deliver and support this mode of work.

In light of the COVID-19 outbreak, we’ve implemented business continuity measures to ensure our teams which are directly responsible for platform operations have been moved to remote working arrangements with immediate effect.  Customer support operations are also being moved to rolling arrangements for remote working across geographies.


Minimizing the risk of disease transmission

Asite has a duty of care to maintain a healthy and safe working environment, and more broadly, we all have a duty of care to each other to maintain healthy and safe communities.  To this end, Asite has taken steps to minimize the risk to the Asite community of contracting a serious infectious disease, such as COVID-19, from colleagues, customers or clients.  As a matter of policy, Asite strives to promote awareness and understanding of the issues and concerns relating to the transmission of serious infectious diseases in the workplace and asks all team members globally to support this.

As a business we have now taken steps to temporarily suspend international travel for our staff and to limit non-essential domestic travel.   We are supporting all staff to enable remote working arrangements using both our own platform and those from a variety of our technology partners. 

Additionally, it’s important that we all follow standard hygiene practices and that no one in the team attends work when sick. Asite is ensuring that teams are well-informed and providing adequate hand-washing facilities for all when in the workplace.

We will continue to monitor governmental advice across the Asite regions and focus on the well-being of our community and the continued operation of the Asite Platform.We’re all in this together.